PRIVACY POLICY
Effective Date: MARCH 30, 2026
Opal Tickets (“Opal Tickets,” “Company,” “we,” “our,” or “us”) is committed to protecting your privacy and maintaining the integrity and security of your personal information. This Privacy Policy describes in detail how we collect, use, disclose, store, and otherwise process your information when you access or use our ticketing platform, website, and related services (collectively, the “Services”).
This Privacy Policy is designed to provide transparency into our data practices and to comply with applicable U.S. privacy laws and industry standards. By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy, as well as our Terms of Service.
1. SCOPE AND APPLICATION
This Privacy Policy applies to all users of Opal Tickets, including individuals who browse our website, create accounts, purchase or sell tickets, interact with customer support, or otherwise engage with our Services. It applies to information collected both online and offline, including through customer service interactions, marketing campaigns, and event-related activities.
This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked to or accessible through our Services. Those third parties operate independently and have their own privacy policies.
2. INFORMATION WE COLLECT
We collect information in several ways, including directly from you, automatically through your use of our Services, and from third-party sources. The types of information we collect depend on how you interact with us.
Information You Provide Directly
When you create an account, purchase tickets, list tickets for sale, or communicate with us, you may provide personal information such as your name, email address, phone number, billing and shipping address, and account credentials. You may also provide additional information when contacting customer support, participating in promotions, or responding to surveys.
If identity verification is required for fraud prevention or compliance purposes, we may request additional identifying information, which may include government-issued identification or other verification data.
Transaction and Marketplace Information
When you engage in transactions through our platform, we collect detailed records related to those activities. This includes information about tickets purchased or sold, event details, pricing, order history, payment confirmations, refund activity, and dispute or chargeback history.
This information is essential for operating our marketplace, preventing fraud, resolving disputes, and complying with financial and legal obligations.
Automatically Collected Information
When you access or use our Services, we automatically collect certain technical and usage information. This may include your IP address, approximate geographic location, browser type, device identifiers, operating system, pages viewed, time spent on pages, referring URLs, and interaction patterns.
We use cookies, pixels, and similar tracking technologies to collect this information. These technologies allow us to recognize users, enhance functionality, analyze performance, and deliver relevant content and advertising.
Information from Third Parties
We may receive information about you from third-party sources, including payment processors, event organizers, marketing partners, analytics providers, identity verification services, and publicly available databases. We may combine this information with data we collect directly to improve accuracy, prevent fraud, and enhance our Services.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for a variety of business, operational, and legal purposes.
First and foremost, we use your information to provide and operate our Services. This includes processing transactions, delivering tickets, managing accounts, facilitating ticket transfers or resale, and providing customer support.
We also use your information to maintain the security and integrity of our platform. This includes detecting, preventing, and investigating fraud, unauthorized transactions, abuse, and other harmful activities. We may use automated systems and manual review processes to assess risk and enforce our Terms of Service.
Additionally, we use your information to personalize your experience. This may involve recommending events, tailoring content, remembering preferences, and improving overall usability.
We may use your information for marketing and promotional purposes, including sending emails, text messages, or other communications about events, offers, or updates. You may opt out of promotional communications at any time.
We also use data for analytics, research, and business operations. This helps us understand how users interact with our platform, improve functionality, develop new features, and optimize performance.
Finally, we use your information to comply with legal obligations, enforce our agreements, and protect our rights, property, and safety, as well as those of our users and partners.
4. HOW WE SHARE YOUR INFORMATION
We may share your information with third parties under specific circumstances, as described below.
We share information with event organizers and venues to facilitate event operations. This may include providing attendee lists, ticket validation data, and customer contact information necessary for event management and entry.
We also share information with service providers who perform functions on our behalf. These may include payment processors, cloud hosting providers, customer support platforms, fraud prevention services, analytics providers, and marketing partners. These service providers are authorized to use your information only as necessary to perform their services.
In certain cases, we may share information with business partners for joint promotions, co-branded events, or marketing collaborations. These partners are expected to handle your information in accordance with applicable privacy laws.
We may disclose your information when required by law, regulation, legal process, or governmental request. We may also disclose information to enforce our Terms of Service, detect or prevent fraud, or protect the rights and safety of Opal Tickets, our users, or others.
In the event of a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction. We do not sell personal data.
5. THIRD-PARTY SERVICES AND DISCLAIMER
Our Services may integrate with or link to third-party services, including payment processors, analytics providers, and external websites. These third parties may collect information about you independently.
We do not control and are not responsible for the privacy practices, policies, or content of third-party services. Your interactions with those services are governed by their respective terms and policies.
6. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to operate and improve our Services. These technologies allow us to remember user preferences, understand usage patterns, enhance security, and deliver targeted advertising.
You can control or disable cookies through your browser settings. However, doing so may affect the functionality of certain features of our Services.
7. DATA RETENTION
We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy. This includes retaining information to complete transactions, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records.
Even if you delete your account, certain information may be retained as required by law or for legitimate business purposes.
8. DATA SECURITY
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure. These measures may include encryption, secure servers, access controls, and monitoring systems.
Despite these efforts, no method of transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.
9. YOUR RIGHTS AND CHOICES
Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to access, correct, delete, or restrict the use of your data, as well as the right to opt out of certain data processing activities.
You may also opt out of receiving promotional communications at any time by following the unsubscribe instructions provided in those communications.
To exercise your rights, please contact us using the information provided below.
10. INTERNATIONAL DATA TRANSFERS
Your information may be processed and stored in the United States or other jurisdictions where our service providers operate. By using our Services, you consent to the transfer of your information to countries that may have different data protection laws than your jurisdiction.
11. CHILDREN’S PRIVACY
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Opal Tickets shall not be liable for any damages arising from unauthorized access to or use of your information, including but not limited to breaches caused by third parties, system failures, or events beyond our reasonable control.
13. DO NOT TRACK SIGNALS
Our Services do not currently respond to “Do Not Track” signals from web browsers.
14. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we do, we will update the effective date and post the revised policy on our website.
Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.
15. CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Opal Tickets
Email: info@opaltickets.com
16. U.S. PRIVACY DISCLOSURES
Residents of certain U.S. states may have additional rights under applicable privacy laws. These may include the right to request access to specific pieces of personal information, request deletion, and obtain information about how data is collected and used.
We will respond to verified requests in accordance with applicable laws.
17. FRAUD PREVENTION AND PLATFORM INTEGRITY
To maintain a secure and trusted marketplace, we actively monitor transactions, user behavior, and account activity. We may use automated systems and third-party tools to detect suspicious activity.
We reserve the right to investigate, suspend, or terminate accounts, cancel transactions, and share relevant information with payment processors, financial institutions, or law enforcement when necessary to prevent fraud or comply with legal obligations.
18. USER-GENERATED CONTENT AND PUBLIC INFORMATION
Certain features of the Services may allow users, including event organizers, to submit, post, or display content such as event listings, reviews, comments, or other materials.
Any information you choose to make publicly available through the Services may be visible to other users and the public. Opal Tickets is not responsible for how such information is used by third parties once it is made publicly available. By purchasing tickets, you voluntarily assume all risks associated with attendance and participation.
You should exercise caution when sharing personal information in public areas of the platform.
19. BUSINESS LISTINGS AND THIRD-PARTY INFORMATION
Opal Tickets may display event listings, organizer information, or other content provided by third parties. While we may review such content, we do not guarantee its accuracy, completeness, or reliability.
We may also collect and display publicly available information or information provided by partners to enhance listings and improve user experience.
20. COMMUNICATION MONITORING AND RECORDING
We may monitor, record, or retain communications between users and Opal Tickets, including customer support interactions, for purposes such as:
● Quality assurance
● Fraud prevention
● Dispute resolution
● Training and service improvement
By communicating with us, you consent to such monitoring and recording where permitted by law.
21. ADVERTISING AND THIRD-PARTY MARKETING
We may work with third-party advertising partners to deliver targeted advertisements across websites, mobile applications, and other platforms.
These partners may use cookies, pixels, and similar technologies to collect information about your interactions over time and across different services in order to deliver personalized advertising.
This may constitute “behavioral advertising” or “interest-based advertising” under applicable laws.
22. PRECISE LOCATION AND DEVICE PERMISSIONS
In addition to general location data, we may, with your consent where required, collect more precise location information from your device.
You may control location permissions through your device settings. Disabling such permissions may affect certain features of the Services.
23. DATA COMBINATION AND PROFILING
We may combine information collected from different sources, including third-party partners, to create profiles that help us:
● Detect fraud and suspicious activity
● Personalize user experiences
● Improve recommendations and services
Such processing may involve automated decision-making.
24. RETENTION FOR LEGAL AND FRAUD PURPOSES
Even after account deletion, we may retain certain information as necessary to:
● Prevent fraud and abuse
● Comply with legal obligations
● Resolve disputes and enforce agreements
25. USER RESPONSIBILITY FOR THIRD-PARTY SHARING
If you choose to share your information with event organizers, venues, or third-party partners through our platform, such parties may use your information independently in accordance with their own policies.
Opal Tickets is not responsible for the privacy practices of such third parties.
26. SENSITIVE DATA AND IDENTITY VERIFICATION
In certain cases, we may collect sensitive personal information, such as identification documents, for purposes including fraud prevention, identity verification, and regulatory compliance.
Such information is processed securely and only for legitimate business purposes. We do not use sensitive data for marketing purposes.