PRIVACY POLICY

Welcome to Opal Tickets ("we," "us," or "our"). We operate the website opaltickets.com (the "Site"), an online platform for buying and selling event tickets. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Site.

1.1 Information You Provide Directly

When you register an account, purchase tickets, or contact us, we may collect:

•       Full name

•       Email address

•       Phone number

•       Billing and shipping address

•       Payment information (processed securely via third-party payment processors)

•       Username and password

•       Event preferences and ticket order history

1.2 Information Collected Automatically

When you visit opaltickets.com, we automatically collect certain technical information, including:

•       IP address and approximate location

•       Browser type and version

•       Operating system

•       Pages viewed and time spent on the Site

•       Referring URLs and device identifiers

•       Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third parties, such as social media platforms (if you log in via social sign-on), payment processors, and fraud prevention services.

We use the information we collect to:

•       Process and fulfill ticket orders and transactions

•       Create and manage your account

•       Send order confirmations, e-tickets, and receipts

•       Communicate with you about events, updates, and promotional offers (with your consent where required)

•       Respond to customer service inquiries and support requests

•       Improve our website, products, and services

•       Detect, prevent, and address fraud, security incidents, and technical issues

•       Comply with legal obligations and enforce our Terms of Service

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

3.1 Service Providers

We share data with trusted third-party vendors who assist us in operating our Site, including payment processors (e.g., Stripe, PayPal), email service providers, analytics providers, and fraud detection services. These parties are contractually obligated to keep your information confidential.

3.2 Event Organizers

When you purchase tickets, we may share your name and contact information with the relevant event organizer for ticket validation and event management purposes.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

In the event of a merger, acquisition, or sale of our assets, your personal information may be transferred. We will notify you before your data becomes subject to a different privacy policy.

opaltickets.com uses cookies and similar technologies to enhance your browsing experience, analyze Site usage, and deliver personalized content.

•       Essential Cookies: Necessary for the Site to function properly (e.g., maintaining your cart and login session).

•       Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics).

•       Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect Site functionality.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we securely delete or anonymize your data.

We implement industry-standard security measures to protect your personal information:

•       SSL/TLS encryption for all data transmission

•       PCI-DSS compliant payment processing

•       Access controls and authentication requirements for internal systems

•       Regular security assessments and monitoring

No method of transmission over the Internet is 100% secure. While we strive to protect your data using commercially acceptable means, we cannot guarantee its absolute security.

Depending on your location, you may have the following rights regarding your personal information:

•       Access: Request a copy of the personal data we hold about you.

•       Correction: Request that we correct inaccurate or incomplete information.

•       Deletion: Request that we delete your personal data, subject to legal exceptions.

•       Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the unsubscribe link or by contacting us.

•       Data Portability: Request your data in a structured, machine-readable format.

•       Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at privacy@opaltickets.com. We will respond within 30 days.

opaltickets.com is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us at privacy@opaltickets.com and we will promptly delete it.

Our Site may contain links to third-party websites or event pages not operated by us. We have no control over and assume no responsibility for the content or privacy practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a request, contact us at privacy@opaltickets.com.

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of opaltickets.com after changes are posted constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Opal Tickets

Website: opaltickets.com

Email: privacy@opaltickets.com